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Despite considerable advancements to Vietnam’s HIV/AIDS program and reducing stigma and discrimination against LGBTQIA+ communities, HIV continues to disproportionately affect key populations, particularly young men who have sex men, and the COVID-19 pandemic has exacerbated gaps in access to care. Home-based care and telemedicine services are increasingly in demand in Vietnam and are a convenient and cost-effective service delivery model, with strong potential for scale-up among populations and regions which are not adequately reached with current HIV and health care services. However, these innovations have not yet been rolled-out at scale within Vietnam’s private health care sector and there is limited technology in place to support this rollout. Moreover, legal barriers and technical and clinical capacity gaps among health providers hinder the implementation and scale-up of newer health care models like home-based care and telehealth.
To fulfill its mission of advancing health equity by improving access to affordable, holistic, and person-centered health care services, Glink plans to implement home-based and telemedicine service delivery models to increase reach to populations with limited access to health services, including elderly LGBTQIA+ members, middle- to low-income workers, and populations living in the peri-urban areas surrounding major metropolitan cities (i.e., Hanoi and Ho Chi Minh City). To this end, Glink will develop a unique software platform for the delivery of telehealth and home-based care services tailored to the needs of Glink’s client base and capacity of its health staff. The software will support Glink to effectively manage clients receiving services through different modalities of care delivery (in-person, telehealth, home-based) and be a platform for bookings, e-consultations, and e-prescriptions.