Provides access to qualified mental health services via Text to those people who find phone and face to face services too confrontational or simply do not have access to mental health services.
Access to Networks, Information Technology, Marketing and Communication
Access to Networks
- Assistance to access key players within the Singtel network to increase service delivery amongst those companies and people who are in need mental health services but do not currently use the mainstream EAP services due to the stigma attached to it.
- Assistance with the development of AI with particular emphasis on addressing cultural bias and assisting with development of a MVP to showcase within the Asian market.
Marketing and communication
- Assistance to market and advertise the service to those in need with particular focus on the Singtel community. This would include liaising with the wellbeing staff of each division and promoting the service to their staff and the community at large (if relevant)
Mental health stigma is a big issue in the Asian culture. People feel too embarrassed to reach out for help via the phone or face to face. Others find it too confronting, inconvenient or simply too costly. By offering Text counselling anytime, anywhere, people can access mental health services privately and confidentially in the comfort of their own home without the stigma or being seen or heard. By analysing the data through Artificial Intelligence we will be able to make mental health services cost effective and accessible to third world countries by empowering volunteers to deliver the service with the assistance of AI to address clinical issues whilst still maintaining empathy and cultural relevance.
By utilising SMS via the mobile phone it is a simple method of engagement for people to connect with a psychologist anytime, anywhere without the need to download a third party app or deal with the stigma of face to face or phone interaction. Our platform also accommodates for WhatsApp, Facebook Messenger and Twitter and is totally scalable to a global community. We utilise a SaaS based product (Zendesk) to deliver the service and are able to collate all the data for AI analysis that will allow us to deliver a clinically superior service using volunteers who will be guided by AI in terms of clinical governance, whilst still maintaining human empathy and cultural relevance and diversity through human delivery.
We are seeking USD 100,000 in grant to use for the development of Artificial Intelligence by creating a MVP and developing algorithms to analyse the data and identify clinically relevant links to presenting problems that would allow volunteers to deliver a high quality service to third world countries whilst maintaining human empathy and cultural sensitivity. The money would be used for data collection, data cleansing, data training, server storage, consultancy fees and data analysis.