Listening and seeking feedback from beneficiaries is a key component of project development and management. Feedback practice allows funding and implementing organizations to be responsive to the needs of communities, innovate their programs, surface hidden problems and ultimately, be more effective in impact delivery.
However, foundations and implementing partners may or may not necessarily have a systematic feedback practice. In this webinar, we explored how organizations can build a listening infrastructure into their pre-existing operations. More importantly, how can they effectively utilize all kinds of feedback, whether positive or negative, while using different forms of data collection. Furthermore, AVPN, supported by Fund for Shared Insight, shared a landscape study on the state of feedback practice in the Philippines.
Key takeaways from the session are the following:
- The Philippine landscape on feedback practice and how it compares vis-à-vis other featured countries
- Insights on how feedback can be leveraged for innovation, consensus building and addressing the power distance between funders, implementers and beneficiaries
- Ways on how to systematically process and respond to negative feedback
Fund for Shared Insight has also supported landscape scans in Brazil, India, Kenya, Mexico, the Philippines, and Tanzania. You may find out more about the Country-Specific Landscape Scans here.
