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Along with the increasing demand for internet usage and online services in Sri Lanka, there has been a surge in cyberbullying and gender-based harassment incidents.
Cyberbullying and gender-based harassments online have tarnished the reputation of internet usage, resulting in restrictions being placed particularly on children and women. This restriction has limited their access to the numerous benefits internet usage can offer.
If the proper usage of the internet is not adequately addressed, it will continue to hinder the empowerment and participation of these marginalized groups in the digital world. Moreover, the lack of awareness about legal systems and institutional frameworks available for support and protection aggravates the situation, leaving victims without proper recourse and perpetuating a culture of impunity.
It is crucial to take proactive measures to mitigate these issues, ensuring a safe and inclusive online environment for all stakeholders in our community, and LK Domain Registry has the solution for this.
At LK Domain Registry, the "Hithawathi" project was conceptualized with the aim of establishing a dedicated team equipped with the necessary knowledge, resources, & passion to effectively tackle cyber-related issues. This approach utilizes awareness campaigns, content development, and a free Help Desk to empower, educate, and support individuals to be netizens. By doing so, “Hithawathi” boosts their confidence and encourages them to access and utilize the internet.
The Help Desk provides free support and guidance to cyber victims through multiple channels, including a call center, email, website, WhatsApp, and social media platforms in the official languages of Sinhala, Tamil, & English. This is handled by female officers who serve female & child victims more comfortably & openly than talking to a male officer. The project also emphasizes compassionate and empathetic support, recognizing the mental state of victims who often feel helpless & unaware of their options.
For more information on our solution, do refer to our Slide Deck.